1. What is Wossy Thomy?
Wossy Thomy is an online store offering a wide range of stylish and unique apparel, accessories, and everyday essentials. We’re dedicated to providing high-quality products that help you express your personal style and bring a little joy to your day.
2. How can I place an order?
To place an order, simply browse our collections, select the items you’d like to purchase, and add them to your cart. When you’re ready, go to your cart and follow the checkout process to complete your order. You’ll receive a confirmation email with your order details and a tracking number once your order has been shipped.
3. What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. You can choose your preferred payment option at checkout.
4. How much does shipping cost?
Shipping costs are calculated at checkout based on your selected shipping method and order size. Standard shipping is $5.99 or free on orders over $50. Expedited shipping costs $12.99, and overnight shipping is $24.99.
5. How long will it take for my order to arrive?
Processing takes 1-2 business days. Delivery times depend on your shipping method: Standard Shipping (5-7 business days), Expedited Shipping (2-4 business days), and Overnight Shipping (next business day for orders placed before 12 PM).
6. Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to check the status of your delivery on the shipping carrier’s website.
7. Do you ship internationally?
Currently, we only ship within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We’ll help resolve the issue and make things right.
9. Can I change or cancel my order after it has been placed?
Unfortunately, once an order is placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase.
10. How do I return or exchange an item?
To return or exchange an item, please visit our Returns Policy page for detailed instructions. We offer easy returns and exchanges for most items within 30 days of receipt.
11. Do you offer gift cards?
At this time, we do not offer gift cards. However, we hope to introduce them in the future, so stay tuned!
12. How do I contact customer service?
You can reach our customer service team through our contact us page. We’re here to help with any questions or concerns you might have.
13. What if I forgot my password?
If you forgot your password, go to the login page and click on “Forgot Password?” Follow the instructions to reset your password via email.
14. Do you offer wholesale opportunities?
We do not offer wholesale opportunities at this time. If you’re interested in future wholesale options, please contact us.
15. How can I stay updated on new products and promotions?
To stay updated on new products, sales, and promotions, sign up for our newsletter at the bottom of our website.